Withdrawal Doo Prime

Withdrawing funds from your Doo Prime account is a secure, multi-step process designed to ensure your money is sent to your verified payment destination. This guide takes you through setting up your payment details and completing a withdrawal, including troubleshooting support if needed.

DOOPRIME

Introduction

Withdrawing funds from your Doo Prime account is a secure, multi-step process designed to ensure your money is sent to your verified payment destination. This guide takes you through setting up your payment details and completing a withdrawal, including troubleshooting support if needed.

Prerequisites

  • Verified and funded Doo Prime account.

  • Payment details for your chosen withdrawal channel (must match your deposit method/account).

  • Up-to-date contact information (check your email for confirmation PINs).

Step-by-Step Instructions

Session 1: Add or Verify Payment Details (Required for First Withdrawal)

  1. Log In to your Doo Prime portal.

  2. Open Menu by clicking the three-dash symbol (top left).

  3. Go to Funds > Payment Details.

  4. Select Withdrawal Channel:

    • Choose the same method you used to deposit (e.g., Local Bank, Crypto, eWallet).

  5. Fill in All Required Information:

    • Account Holder’s Name

    • Account Number

    • Currency

    • Province, City, Branch (for banks)

    • Any other required fields.

  6. Click Submit to save your payment details.

























  7. Wait for Approval:

    • Your details will show as pending.







    • Once approved, the status updates to approved.







    • If approval is delayed or declined, go to the Help Desk, open a chat, and supply your payment detail number for review.

Session 2: Initiate Withdrawal

  1. Return to Portal and re-login if needed.

  2. Open Menu and select Funds > Withdraw Funds.

  3. Choose Account/Walet to withdraw from.

  4. Select Fund Channel (choose the same as your registered payment details).

  5. Choose Your Saved Payment Details for that channel.

  6. Click Continue.















Session 3: Enter and Confirm Withdrawal Amount

  1. Input Withdrawal Amount (within displayed limits).

  2. Click Continue.















Session 4: Email PIN Confirmation

  1. Check Your Withdrawal Summary: Review all details for accuracy.

  2. Check Your Email for PIN (the registered address).

    • If you don't receive the PIN, check your spam/junk folder.

    • Click Resend PIN if necessary.

    • Still no PIN? Go to Help Desk > Funding for support.

  3. Enter the Email PIN.















  4. Click Continue to confirm withdrawal.

Session 5: Track Withdrawal Status

  1. Go to Funds > Transactions History in the portal.

  2. Check “Pending Transactions” for withdrawal status.

    • Status should change to “approved” when completed.












  3. Wait for Processing (up to 1 working day). Some payment channels may take slightly longer.

  4. If “Pending” or “Declined” persists:

    • Visit Help Desk (Process 1), open a chat under "Funding," and provide your withdrawal number and situation for assistance.

Session 6: Confirm Receipt in Your Bank/Account

  1. Check Your Receiving Account or Wallet:

    • Once marked as "approved," funds should reach your nominated account soon (may take up to 1 business day).

  2. If Approved but Not Received:

    • Wait for up to 1 more day due to possible gateway or bank delays.

    • If still not received, contact Help Desk with your withdrawal number and details for urgent investigation.

Common Issues & Solutions

  • Payment details not approved: Double-check your info for accuracy and completeness, and contact Help Desk if pending too long.

  • Withdrawal pending: Wait processing time; if overdue, check with support.

  • No PIN email received: Check spam/junk, use Resend PIN, then contact support if still an issue.

  • Funds not received after approval: Wait a bit longer, then escalate to support.

FAQ

  • Can I withdraw to a different account? Withdrawals must generally use the same account/channel as funding for compliance.

  • How long do withdrawals take? Usually within 1 business day after approval; some methods may take longer.

  • Are fees deducted? Review on-screen summary and T&C for applicable fees.