Withdrawal Doo Prime

Introduction

Withdrawing funds from your Doo Prime account is a secure, multi-step process designed to ensure your money is sent to your verified payment destination. This guide takes you through setting up your payment details and completing a withdrawal, including troubleshooting support if needed.

Prerequisites

• Verified and funded Doo Prime account.

• Payment details for your chosen withdrawal channel (must match your deposit method/account).

• Up-to-date contact information (check your email for confirmation PINs).

Step-by-Step Instructions

Session 1: Add or Verify Payment Details (Required for First Withdrawal)

1. Log In to your Doo Prime portal.

2. Open Menu by clicking the three-dash symbol (top left).

3. Go to Funds > Payment Details.

4. Select Withdrawal Channel:

   • Choose the same method you used to deposit (e.g., Local Bank, Crypto, eWallet).

5. Fill in All Required Information:

   • Account Holder’s Name

   • Account Number

   • Currency

   • Province, City, Branch (for banks)

   • Any other required fields.

6. Click Submit to save your payment details.

   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   

7. Wait for Approval:

   • Your details will show as pending.
     
     
     
     
     
     
     
     

   • Once approved, the status updates to approved.
     
     
     
     
     
     
     
     

   • If approval is delayed or declined, go to the Help Desk, open a chat, and supply your payment detail number for review.
     

Session 2: Initiate Withdrawal

1. Return to Portal and re-login if needed.

2. Open Menu and select Funds > Withdraw Funds.

3. Choose Account/Walet to withdraw from.

4. Select Fund Channel (choose the same as your registered payment details).

5. Choose Your Saved Payment Details for that channel.

6. Click Continue.
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   

Session 3: Enter and Confirm Withdrawal Amount

1. Input Withdrawal Amount (within displayed limits).

2. Click Continue.
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   

Session 4: Email PIN Confirmation

1. Check Your Withdrawal Summary: Review all details for accuracy.

2. Check Your Email for PIN (the registered address).

   • If you don't receive the PIN, check your spam/junk folder.

   • Click Resend PIN if necessary.

   • Still no PIN? Go to Help Desk > Funding for support.

3. Enter the Email PIN.
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   

4. Click Continue to confirm withdrawal.
   

Session 5: Track Withdrawal Status

1. Go to Funds > Transactions History in the portal.

2. Check “Pending Transactions” for withdrawal status.

   • Status should change to “approved” when completed.

     
     
     
     
     
     
     
     
     
     
     
     

3. Wait for Processing (up to 1 working day). Some payment channels may take slightly longer.

4. If “Pending” or “Declined” persists:

   • Visit Help Desk (Process 1), open a chat under "Funding," and provide your withdrawal number and situation for assistance.
     

Session 6: Confirm Receipt in Your Bank/Account

1. Check Your Receiving Account or Wallet:

   • Once marked as "approved," funds should reach your nominated account soon (may take up to 1 business day).

2. If Approved but Not Received:

   • Wait for up to 1 more day due to possible gateway or bank delays.

   • If still not received, contact Help Desk with your withdrawal number and details for urgent investigation.

Common Issues & Solutions

• Payment details not approved: Double-check your info for accuracy and completeness, and contact Help Desk if pending too long.

• Withdrawal pending: Wait processing time; if overdue, check with support.

• No PIN email received: Check spam/junk, use Resend PIN, then contact support if still an issue.

• Funds not received after approval: Wait a bit longer, then escalate to support.

FAQ

• Can I withdraw to a different account? Withdrawals must generally use the same account/channel as funding for compliance.

• How long do withdrawals take? Usually within 1 business day after approval; some methods may take longer.

• Are fees deducted? Review on-screen summary and T&C for applicable fees.