Help Desk Doo Prime

Introduction

The Doo Prime Help Desk is your primary support channel for account queries, technical issues, and general assistance. You can access live support directly through the chat feature available on the homepage of any Doo Prime website.

Prerequisites

• Internet access

• Supported web browser

• Personal contact details (phone, email)

• Understanding of your query type (Account, Funding, Trading, or Other)

Step-by-Step Instructions

• Access the Website

  • Go to any of the official Doo Prime websites:

    • dooprime.com

    • dooprimeapec.com

    • dooprimeintl.com

    • dooprimeint.com

• Open the Chat Window

  • Look for the chat icon at the bottom right corner of the homepage (see screenshot above).

  • Click the chat icon to open the Doo Prime Support window.

• Initiate Chat

  • Click the “Chat Now” button to continue.

• Provide Information

  • Choose your preferred language from the dropdown menu.

  • (Optional) Enter an Invitation Code if you have one.

  • Enter your phone country code and your phone number (excluding country code).

  • Fill in your email address, first name, and last name.

  • Select the type of question (Account Related, Funding, Trading, or Other) from the dropdown menu.

• Start the Chat

  • Once all fields are filled, click the “Start the Chat” button.

  • You will be connected to a live customer support representative who can assist you with your query.

Common Issues & Solutions

• Cannot Find Chat Button: Ensure you have disabled any ad-blockers or pop-up blockers and are using a supported browser.

• Form Not Submitting: Double-check that all required fields (marked with *) are filled in correctly.

• Wrong Contact Info: Make sure you enter the correct email and phone number for quicker assistance.

FAQ

• Q: What are the available support languages? A: Select your preferred language from the dropdown in the chat popup.

• Q: Can I get help outside working hours? A: Live chat availability may vary; if unavailable, leave your email for a follow-up.

• Q: Is my information secure? A: Yes, your information is handled according to Doo Prime’s privacy and compliance guidelines.