KYC (Know Your Customer) Doo Prime

Introduction

Completing KYC is a regulatory and security requirement to fully activate your Doo Prime account. This process verifies your identity and ensures the security of your trading activities.

Prerequisites

• Have your account login credentials (as set in Process 3)

• Access to clear and valid identification documents (e.g., passport, national ID, or driver’s license) and proof of address if required

• Digital copies (JPG, PNG, PDF, GIF, each under 10MB) of the front and back of your document

Step-by-Step Instructions

Session 1: Accessing the KYC Application

1. Log In

   • Use your credentials to log in at the Doo Prime portal (see Login Process).

2. Open the Trader’s Menu

   • Click the three-dash menu in the top left corner.

3. Navigate to Profile

   • Select Profile from the left sidebar menu, then again click Profile.

   • Find the Complete your application section.

4. Begin KYC Application

   • Click the Upload button next to Complete your application.
     
     
     
     
     
     
     
     
     
     
     
     
     
     

Session 2: Fill Out the KYC Details

1. Complete the Form

   • Enter your Date of Birth.

   • Select your Gender.

   • Select your Country of Permanent Residence.

   • Enter your City and Full Address.
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     

2. Continue

   • Click the Continue button to proceed to the next KYC step.

Session 3: Upload Identity Documents

1. Go to Profile for Identity Upload

   • Go back to Profile > Profile, look for the Identity Verification (Required) section.

   • Click the Upload button there.
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     

Session 4: Submit Documents

1. Choose Upload Type

   • Ensure Identity Verification (Required) is selected.

2. Fill in Document Details

   • Enter the Date of Expiry. If your document has no expiry, use the recommended date (31/12/2099).

   • Enter your Document Number.

   • Select the Document Type (e.g., National ID, Passport, Driver License).

   • Choose the Country of Issue.

3. Upload Images

   • Upload the Front Side of your document (JPG, PNG, PDF, GIF, <10MB).

   • Upload the Back Side (if applicable).

   • Preview to ensure clarity.
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     

4. Final Submission

   • Click the Upload button to submit for review.

What Happens Next?

• The Doo Prime compliance team will review your documents.

• You will be notified by email once the review is completed.

• If any issue is found, you may be asked to resubmit clearer or different documents.

Common Issues & Solutions

• Images won’t upload: Ensure files are in the supported formats and under 10MB.

• Form errors: Complete all required fields accurately.

• Upload fails or times out: Use a stable internet connection and try a different browser/device.

• Rejected Documents: Double-check for clarity, legibility, and matching information.

FAQ

• Q: How long does KYC approval take? A: Usually within minutes or up to1 business days.

• Q: What if my document doesn’t have an expiry date? A: Enter “31/12/2999” as recommended by Doo Prime.

• Q: What documents can I use? A: Most government-issued photo IDs are accepted; see the document type dropdown for options.

• Q: Can I trade before KYC is approved? A: Some functions may be limited until verification is completed.