KYC (Know Your Customer) Doo Prime

Completing KYC is a regulatory and security requirement to fully activate your Doo Prime account. This process verifies your identity and ensures the security of your trading activities.

DOOPRIME

Introduction

Completing KYC is a regulatory and security requirement to fully activate your Doo Prime account. This process verifies your identity and ensures the security of your trading activities.

Prerequisites

  • Have your account login credentials (as set in Process 3)

  • Access to clear and valid identification documents (e.g., passport, national ID, or driver’s license) and proof of address if required

  • Digital copies (JPG, PNG, PDF, GIF, each under 10MB) of the front and back of your document

Step-by-Step Instructions

Session 1: Accessing the KYC Application

  1. Log In

  2. Open the Trader’s Menu

    • Click the three-dash menu in the top left corner.

  3. Navigate to Profile

    • Select Profile from the left sidebar menu, then again click Profile.

    • Find the Complete your application section.

  4. Begin KYC Application

    • Click the Upload button next to Complete your application.













Session 2: Fill Out the KYC Details

  1. Complete the Form

    • Enter your Date of Birth.

    • Select your Gender.

    • Select your Country of Permanent Residence.

    • Enter your City and Full Address.


















  2. Continue

    • Click the Continue button to proceed to the next KYC step.

Session 3: Upload Identity Documents

  1. Go to Profile for Identity Upload

    • Go back to Profile > Profile, look for the Identity Verification (Required) section.

    • Click the Upload button there.
















Session 4: Submit Documents

  1. Choose Upload Type

    • Ensure Identity Verification (Required) is selected.

  2. Fill in Document Details

    • Enter the Date of Expiry. If your document has no expiry, use the recommended date (31/12/2099).

    • Enter your Document Number.

    • Select the Document Type (e.g., National ID, Passport, Driver License).

    • Choose the Country of Issue.

  3. Upload Images

    • Upload the Front Side of your document (JPG, PNG, PDF, GIF, <10MB).

    • Upload the Back Side (if applicable).

    • Preview to ensure clarity.

















  4. Final Submission

    • Click the Upload button to submit for review.

What Happens Next?

  • The Doo Prime compliance team will review your documents.

  • You will be notified by email once the review is completed.

  • If any issue is found, you may be asked to resubmit clearer or different documents.

Common Issues & Solutions

  • Images won’t upload: Ensure files are in the supported formats and under 10MB.

  • Form errors: Complete all required fields accurately.

  • Upload fails or times out: Use a stable internet connection and try a different browser/device.

  • Rejected Documents: Double-check for clarity, legibility, and matching information.

FAQ

  • Q: How long does KYC approval take? A: Usually within minutes or up to1 business days.

  • Q: What if my document doesn’t have an expiry date? A: Enter “31/12/2999” as recommended by Doo Prime.

  • Q: What documents can I use? A: Most government-issued photo IDs are accepted; see the document type dropdown for options.

  • Q: Can I trade before KYC is approved? A: Some functions may be limited until verification is completed.